Flourishing Communities: Transforming resident engagement across an organization

Transforming resident engagement doesn’t happen overnight—it takes data, intention, and heart. In this webinar, leaders from Grace Management, Inc. share how they reimagined engagement across their communities by pairing innovative technology with personalized approaches to connection.

From tackling challenges in scheduling, transportation, and family communication to uncovering deeper insights about resident participation, Grace’s journey shows what’s possible when teams can finally see the full picture of engagement. Attendees will hear how access to real-time data helped the organization identify gaps, set new benchmarks, and empower staff to create more meaningful, individualized experiences—like helping one formerly isolated resident rediscover purpose as the community gardener. Watch this webinar for practical takeaways and inspiration to help your own communities move from guessing to growing.

Learning objectives:

1. Identify how technology can improve the ability to track, analyze, and act on resident engagement data across multiple communities.
2. Discuss strategies for using engagement insights to design more personalized, purpose-driven experiences for residents.
3. Examine real-world examples of how data-driven decisions can strengthen communication, efficiency, and overall resident well-being.

Speakers:

• Ashlea Smalley, Vice President of Resident Experience, Grace Management, Inc.
• Cami Barclay, Senior Life Enrichment Director, Grace Management, Inc.
• Monica Nicknair, Senior Village Program Life Enrichment Manager, Grace Management, Inc.

Flourishing Communities Webinar Series

LifeLoop is proud to feature this year's Communities That Shine award winners in our Flourishing Communities webinar series. This series focuses on senior living communities that are leveraging technology to create exceptional experiences for their residents, their families, and community staff.