Our Communities That Shine winner spotlight series is where we highlight one award winner and interview them on what makes their community shine, and how they use LifeLoop to drive outcomes and value.
In this spotlight, we sat with the team at New Perspective Long Grove, winner of the Brilliance in Insights-Driven Engagement award, about how they use data-driven insights and personalized engagement to reduce isolation, strengthen connections, and help residents truly thrive.
Key outcomes with LifeLoop
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Communities with high LifeLoop usage saw a 172-day increase in resident length of stay, compared to 33 days in lower-usage communities
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96% of team members save 1–6 hours per week, enabling more time for resident connection
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75% of staff say LifeLoop makes their job easier, and 63% report time savings on manual processes
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Grew occupancy from ~40% to nearly 90% in under 18 months
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Families report feeling more connected, informed, and confident in their loved one’s experience
Tell us about your community and what makes it unique
New Perspective Long Grove is a community where connection is not just a goal—it is operational, cultural, and lived every day. In less than 18 months, the community transformed from roughly 40% occupancy to nearly 90%, becoming one of New Perspective’s strongest turnaround stories. Our residents rediscover purpose, team members feel aligned and energized, and families feel informed and included.
How are you using LifeLoop and iN2L to support resident engagement?
LifeLoop has had a clear, measurable impact on reducing social isolation and loneliness by using interest tagging, resident profiles, and attendance insights to build programs that mirror what residents actually enjoy.
The platform also frees team members from administrative tasks—96% report saving 1–6 hours per week—allowing more time for one-on-one connection and early outreach to residents who may be withdrawing socially. Family connection is strengthened through shared photos, messages, and real-time updates, reinforcing residents’ sense of belonging.
What role does personalization play in your approach?
Personalization is driven by real-time data and continuous insight. LifeLoop gives the team visibility into each resident’s preferences, history, and participation patterns, allowing them to tailor programming with precision.
As early adopters and beta testers of LifeLoop enhancements, the team continuously refines their approach, using AI-supported tools to generate highly personalized activity ideas and experiences.
How has this approach impacted residents?
Our residents are more engaged and connected, with many taking an active role in shaping activities and small-group programs. By reconnecting residents with hobbies like gardening, music, and crafting, the team helps reinforce a sense of identity and purpose.
This personalized approach is backed by measurable outcomes, including research showing a 172-day increase in length of stay in communities with high LifeLoop usage compared to lower-usage communities.
How are families staying connected and involved?
Families use the LifeLoop Connection Portal to stay closely connected through real-time updates, photos, and activity insights. Many share that seeing their loved one engaged and smiling provides reassurance and helps them feel involved, even from a distance.
This transparency builds trust and allows families to feel like they are part of their loved one’s daily life.
How has this impacted staff experience?
LifeLoop helps staff work more efficiently and focus on what matters most—resident engagement. By reducing time spent on manual processes, staff can dedicate more time to meaningful interactions.
In fact, 96% of our team members report saving 1–6 hours per week, while 75% say LifeLoop makes their job easier.
What does this look like in practice?
Our teams use LifeLoop to capture and share meaningful moments, coordinate communication with families, and facilitate connections in real time. Whether it’s sharing a photo, organizing a video call, or highlighting a resident’s progress, these touchpoints help strengthen relationships and build confidence.
How does LifeLoop help differentiate your community?
During tours, LifeLoop allows prospective families to see real-time examples of engagement, from calendars to photos and updates. This level of transparency helps families visualize their loved one’s experience and builds confidence in the community’s approach to care.
The team also shares data-backed outcomes, reinforcing that our residents not only enjoy life at Long Grove but thrive over time.
What does it mean to be a Communities That Shine winner?
For us at New Perspective Long Grove, this recognition reflects a commitment to intentional engagement, continuous innovation, and a culture of connection. By combining data-driven insights with compassionate care, the team creates an environment where residents live with purpose, families feel connected, and staff feel empowered.
Interested in learning how LifeLoop can help your community increase length of stay? Reach out to our team to learn more.
