During the pandemic, as residents seized upon technologies like tablets to connect to their loved ones at home, they were sending a message to this industry, loud and clear: Things have changed.
The experience of social isolation is something residents and families don’t ever want to feel again. Yet, it drove them not only to engage with technology, but to recognize its value. To think that only a few years ago enabling WiFi and handing out a few tablets checked the box. Now the stakes are much higher. Prospective residents transitioning to your assisted living community expect, at a minimum, the same level of connected lifestyle they can get from home – easy access, fast connections to what they need, and personalized choices. They know what they want. And they know the questions to ask.