Understanding the Needs and Wants of Senior Living Residents: Strategies for Achieving Customer Success

 

Interested in understanding how residents perceive your senior living community in terms of its strengths and areas for improvement? Eager to uncover the strategies employed by top-performing communities to guarantee residents receive exceptional value and satisfaction? Curious about the tools and strategies utilized to gain a 360° view of resident well-being? Look no further! In Episode 3 of Senior Living Reimagined, Paula Sobb, Chief Customer Officer at iN2L + LifeLoop, and Jason Sanchez, Senior Client Relationship Manager, tackle these burning questions and more! Tune in to this episode to gain valuable insights and practical tips on how to create an enriched senior living environment to achieve customer success!