Case study

Streamlining secure communication in a time of emergency

Balfour Senior Living
Organization name

Balfour Louisville Campus

Care settings

Independent living, assisted living, skilled nursing & memory care

At a glance

Challenge: Emergency transportation for thousands of residents and staff

Solution: Efficient communication to execute a fast evacuation plan

Results: The safe evacuation of all residents and staff
Outcomes with LifeLoop
  • Real-time communication and updates of vital procedures 
  • Methodical attention to detail and protocols kept residents safe and families in the loop 
Challenge

In late December 2021 a catastrophic fire broke out in Louisville, Colorado, and forced thousands of Balfour residents—across various levels of care—to evacuate their homes. Providing quick and secure transportation so that residents and staff could reach safety required a strategic and precise evacuation plan. 

Solution

With LifeLoop, the Balfour Community Executive Directors were easily able to facilitate communication across their impacted communities in order to execute a seamless evacuation plan. Throughout the experience, staff, families, and residents were able to stay in close communication, ensuring vital procedures and updates were being communicated in real time.

Balfour’s partnership with LifeLoop has been essential in connecting our residents and families to Balfour. LifeLoop is a user-friendly platform that gives Balfour’s residents the ability to directly communicate to the team supporting them at a moment’s notice. For families, LifeLoop offers the same resources and lines of communication while providing peace of mind as to their loved ones’ well-being through participation statistics and photos that show them in action in the community.

Michael Sepples

Senior ED, Balfour Louisville Campus

Results

The use of LifeLoop allowed staff to manage the many demands of an emergency evacuation. This included the continuation of exceptional resident care as well as communicating to families that their loved ones were both accounted for and being securely moved to a safe location. 

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